website Support plans

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What is website support?

It’s said that 80% of people will look for a company website before making a purchase or decision. Given the advancement of technology today, people who aim to earn and engage in digital marketing leverage websites. A good website is essential whether you’re a small home-based business or an authentic confectionery cafe. And having an operational website also means taking great care of it. That’s where website support services come in. The website support specialist team is like a helpful friend for your website. They help you when you overcome obstacles, improve website functionality and address any concerns related to the website, and ensure the overall your website user experience is positive and efficient. In a better way, a website support and maintenance is a service that helps prevent downtime, security breaches, outdated software, functionality problems, and slow load times. By opting for website support as a service, you can get back to doing what matters most – growing your business! At MAH SUPPORT, based on your needs, flexible support plans are available, allowing customers to choose the desired support plan according to their business type and budget. Simply contact our consultants to select the best plan based on your business type and budget. Get started now by signing up for free!

  • Light

    89

    $
    /

    99

    Maintenance Only

    Top Features

    • Monthly WordPress and plugins Updates
    • Every 2 weeks cloud backups
    • 2 days turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Regular work-hours support
    • Unlimited 30-min tasks

    Light

    79

    $
    /

    89

    Maintenance Only

    Top Features

    • Monthly WordPress and plugins Updates
    • Every 2 weeks cloud backups
    • 2 days turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Regular work-hours support
    • Unlimited 400-min tasks
  • light+

    189

    $
    /

    199

    popular

    Light + - Maintenance + Support

    Top Features

    • Monthly WordPress and plugins Updates
    • Weekly cloud backups
    • 1 days turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Regular work-hours support
    • Unlimited 60-min tasks

    light+

    179

    $
    /

    189

    popular

    Light + - Maintenance + Support

    Top Features

    • Monthly WordPress and plugins Updates
    • Weekly cloud backups
    • 1 days turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Regular work-hours support
    • Unlimited 800-min tasks
  • Premium

    289

    $
    /

    299

    Premium

    Top Features

    • Monthly WordPress and plugins Updates
    • weekly cloud backups
    • Same-day turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Performance Optimization
    • Unlimited 90-min tasks

    Premium

    279

    $
    /

    289

    Premium

    Top Features

    • Monthly WordPress and plugins Updates
    • weekly cloud backups
    • Same-day turnaround time
    • Monthly security scans
    • Monthly site optimization
    • Performance Optimization
    • Unlimited 1100-min tasks
 Service Details Light Web Support Plan Light+ Web Support Plan Premium Web Support Plan
 WordPress and plugins Updates  Monthly Monthly Monthly
cloud backupsEvery 2WK ( storage: M.= 30day – 1yr.=60day )Weekly ( storage: M.= 30day – 1yr.=60day )weekly ( storage: M.= 30day – 1yr.=60day )
turnaround time2 days1 daySame-day
security scansMonthlyMonthlyMonthly
site optimizationMonthlyMonthlyMonthly + Performance Optimization
work-hours supportMonday to Friday: 8am to 16:30pm ( DE hour )Monday to Friday: 8am to 16:30pm ( DE hour )Monday to Friday: 8am to 16:30pm ( DE hour )
Unlimited tasks ( Content edits + Support) 30-min  (monthly)60-min (monthly)90-min (monthly)

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Website support packages

Ensuring the continuous operation of your website is imperative, as it serves as a pivotal component of your perpetual marketing endeavors. Recognizing this necessity, our specialized team offers comprehensive website support and maintenance services, affording our clients unparalleled peace of mind regarding the seamless functionality of their online platforms. Given that your website stands as a cornerstone investment for your enterprise, diligent upkeep is essential. Our monthly support packages alleviate the burden of manual upkeep, ensuring that your website remains current without requiring your direct intervention. With our meticulously crafted website support plans, encompassing ongoing maintenance, weekly updates, content revisions, and more, you can select a suitable package and entrust us with the responsibility, allowing you to focus on other aspects of your business with confidence.

Our Service Details

1) What is the advantages of updating plugins?

  • Enhanced Security: Plugin updates often include patches for security vulnerabilities. By staying updated, you can protect your website from potential security threats, such as malware or hacking attempts.
  • Improved Performance: Plugin updates may include optimizations and bug fixes that improve the overall performance of your website. This can lead to faster loading times, smoother functionality, and a better user experience for visitors.
  • Compatibility: Updates ensure that your plugins remain compatible with the latest versions of web browsers, content management systems (CMS), and other software components. This helps prevent compatibility issues that could arise from using outdated plugins.
  • New Features: Developers often introduce new features and functionalities in plugin updates, allowing you to access additional capabilities and improve the functionality of your website.
  • Bug Fixes: Updates often address known bugs or issues reported by users. By installing updates, you can resolve any existing problems and prevent potential disruptions to your website’s operation.

2) Is site performance optimization good for my site?

Yes, site performance optimization is highly beneficial for your website. Here are several reasons why:

  • Improved User Experience: A fast-loading website provides a better experience for visitors. Users are more likely to stay engaged and explore your site if pages load quickly and smoothly. This can lead to higher retention rates, increased page views, and improved conversion rates.
  • Higher Search Engine Rankings: Search engines like Google prioritize websites that offer a positive user experience, including fast loading times. Optimizing your site’s performance can help improve its search engine rankings, making it more visible to potential visitors.
  • Reduced Bounce Rates: Slow-loading websites often experience higher bounce rates, as visitors are more likely to leave if they encounter delays. By optimizing performance, you can reduce bounce rates and encourage visitors to spend more time on your site.
  • Mobile-Friendliness: With the increasing use of mobile devices for browsing the internet, it’s essential to ensure that your website performs well on smartphones and tablets. Performance optimization can help make your site more responsive and mobile-friendly, catering to a broader audience.
  • Cost Savings: Optimizing your site’s performance can lead to reduced bandwidth usage and server costs. Faster-loading pages require fewer resources to serve, resulting in potential savings for hosting expenses.
  • Competitive Advantage: In today’s competitive online landscape, having a fast and responsive website can set you apart from competitors. A well-optimized site can leave a positive impression on visitors and contribute to building trust and credibility for your brand.

3) Why is monthly backup required for my site?

If you prepare monthly site support plans, the monthly backup version of your site will remain with us for 30 days; But if you sign an annual contract with our team, every month when a backup copy of your site is prepared, it will be stored for 60 days.

  • Data Protection: Your website likely contains valuable data such as user information, content, and transaction records. Continuous backup ensures that this data is regularly and automatically backed up, reducing the risk of permanent loss due to hardware failure, software errors, or cyberattacks.
  • Minimize Downtime: If your website experiences a technical issue or data loss, having continuous backups allows you to restore the site quickly to a recent state, minimizing downtime and ensuring that your online presence remains accessible to users.
  • Content Updates: Websites are dynamic and often undergo frequent content updates, including new posts, product listings, or user-generated content. Continuous backup captures these changes in real-time, ensuring that you can restore the most up-to-date version of your site if needed.
  • Protection Against Cyber Threats: Cyber threats such as malware, ransomware, and hacking attempts pose significant risks to websites. Continuous backup provides a safety net against these threats by enabling you to roll back to a clean backup in case of a security breach or compromise.
  • Regulatory Compliance: Depending on the nature of your website and the data it handles, you may have legal or regulatory requirements to maintain regular backups and protect user data. Continuous backup helps you meet these compliance obligations by ensuring data availability and integrity.
  • Peace of Mind: Continuous backup offers peace of mind knowing that your website’s data is always protected and recoverable. Whether it’s a minor issue or a major disaster, you can rest assured that you have recent backups to rely on for restoring your site and maintaining business continuity.

4) Three reasons that your site need monthly security scans!

  • Vulnerability Detection: Security scans can identify vulnerabilities in your website’s code, plugins, or configurations that could potentially be exploited by cyber attackers. Regular monthly scans help ensure that any new vulnerabilities are promptly detected and addressed before they can be exploited, reducing the risk of security breaches and data breaches.
  • Malware Detection: Malicious software (malware) can infect websites through various means, such as compromised plugins, malicious scripts, or unauthorized access. Monthly security scans can help detect the presence of malware on your site, including hidden malware that may be used for activities like data theft, phishing, or distributing malware to visitors. Detecting and removing malware promptly is essential for safeguarding your site’s reputation and protecting your visitors’ data.
  • Compliance Requirements: Many industries and regulatory standards require websites to undergo regular security assessments and vulnerability scans to ensure compliance with security standards and regulations. Conducting monthly security scans demonstrates your commitment to maintaining a secure online environment and helps you meet compliance requirements set forth by industry standards such as PCI DSS (Payment Card Industry Data Security Standard) or GDPR (General Data Protection Regulation).
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Website support services

What are different kind of website support services?

Website support services are essential for maintaining the health and performance of a website. They encompass a range of activities from technical troubleshooting and security monitoring to content updates and user experience improvements. Website support enables companies to respond quickly to inquiries, update content on their websites, troubleshoot problems with online tools, and perform other tasks related to website maintenance. These services ensure that a website remains functional, secure, and up-to-date—critical factors for providing a positive user experience and maintaining a professional online presence. By choosing us as your website maintenance partner, you can focus on your core activities while experts manage the technical complexities of your online platforms.

Uptime monitoring

Uptime monitoring is an automated way of checking whether a service such as a website or an application is available. Uptime monitoring is a service that checks your website at regular intervals to ensure it is available and accessible to users. When service goes down during an outage (downtime), uptime monitoring spots the issue and alerts the right person on the development team. It’s like a diligent sentinel that watches over your site 24/7, alerting you the moment it goes down.

Website backups

A website backup is like an insurance policy for your website or online store. Regularly backing up a website is important to prevent data loss due to cyber-attacks, server failures, human errors, or software issues. A website backup is a copy of all your website’s files stored in a safe digital place, from images to text to source codes. Backups ensure that you can restore your website quickly and minimize downtime in case of any unexpected events.

Content updates

Site content updates are the process of making a piece of content more modern or up to date. It encompasses any changes made to the textual, visual, or multimedia elements that comprise the website’s pages and overall content. By updating your website’s design, content, and functionality, you can enhance the user experience and keep your visitors engaged. Stale or outdated content can negatively impact a website’s credibility, relevance, and overall performance.

On-page SEO

On-page SEO (On-site SEO) refers to the practice of optimizing individual web pages to rank higher and earn more relevant traffic in search engines and drive more organic traffic. Common on-page SEO practices include optimizing HTML tags (title, meta, and header), headings, images, relevant and high-quality content, internal links, URLs, improving page load speed and other ranking factors.

Optimize images

Image optimization is the process of making sure that your images are properly sized, compressed, and labeled. It’s an important aspect of ensuring a website’s visibility and performance. By prioritizing image optimization as part of their overall SEO strategy, website owners can improve their search engine rankings. well-crafted file names, alt tags and keeping the smallest possible file size that will not result in noticeable image degradation, are an important element of image optimization that can lead to better search engine performance and user experience.

Analytics

Web analytics refers to the collection, reporting, and analysis of website data. This involves tracking, reviewing and reporting data to measure web activity, including the use of a website and its components, such as webpages, images and videos. The focus is on understanding and optimizing web usage to improve the effectiveness of a website and increase conversions. Different web analytics tools offer various features and levels of analysis, including Google Analytics, Matomo, Tiny Analytics, Leadfeeder, SimilarWeb, Mixpanel, Hotjar, Woopra, Adobe Analytics, and ClickMeter. By analyzing this data, organizations can gain insights into how users interact with their site and make informed decisions to enhance user experience and achieve business goals.

Site graphics design support

It is true that textual content is an integral part of digital marketing, but along with that, using the right visual content is also very important. Visual content has a great impact on the audience attraction process. According to research, from the time the audience enters our site, we only have 7 seconds to attract them to our content and keep them on the desired page. Since people prefer visual content, using the right visual content will help us to achieve this process. Therefore, having a site supporter who has enough mastery in doing graphic work can help to have a better experience from the site support, for example, if the images of your articles need to be designed. The graphic support of your site is obliged to do this for you, or sometimes it happens that the design of some parts of the website is outdated and needs to be redesigned. The good news is that you can get help from your site’s graphic support.

CMS website upgradation

“CMS website upgradation” refers to the process of updating the Content Management System (CMS) that runs your website to the latest version. Just like website content requiring regular updates to stay fresh, CMS updates are an essential part of website maintenance. CMS updates can include new features, security updates, and technology fixes. Major upgrades are usually released every few years and improve the front-end and back-end of a website. While sticking with the current and familiar CMS might seem like the easier option, remaining with an unsupported or outdated CMS poses significant risks. The latest version may have more efficient code, which can make the site run faster and more responsively. While upgrading from the previous update is a relatively simple task, making the jump from much earlier versions presents certain challenges meaning the process can take considerably longer and cost considerably more. Regular updates are crucial to maintaining the integrity and efficiency of your website, protecting it against vulnerabilities, and ensuring a smooth user experience.

Fixing broken links

If Google detects too many broken links, it may lower the ranking of that page or even the entire website in its search results. Maintaining an error-free navigation system is critical to providing a positive user experience and encouraging visitors to return to your site. “Fixing broken links” typically refers to the process of identifying and resolving any broken or non-functioning links on a website. Broken links can occur for various reasons, such as moved or deleted pages, typos in URLs, or changes in the website’s structure. Google Search Console cares about broken inbound links because people might still be sending traffic to that broken page, so it affects the search engine experience. By regularly checking and fixing these links, the web support service helps to ensure that visitors can navigate your website smoothly and search engines can index it effectively.

Security scan

Website security is one of the most important concerns of website administrators. Although website security is never 100%, there are some measures that we can follow to greatly reduce the risk of our website being hacked. In a world where cyber threats can come from any direction and at any time, the ability to configure and perform continuous monitoring and scanning is key. Site security is one of the main factors that Google considers in SEO. Security scan refers to the process of scanning a website for vulnerabilities, malware, or other security threats. This helps identify and address potential security risks to protect the website and its users from cyber-attacks. This type of scanning uses software tools to detect vulnerabilities such as SQL injection, cross-site scripting (XSS), insecure server configurations, and outdated software components. Ongoing scans ensure that new vulnerabilities are detected as they arise, especially after updates or changes to the website and it Helps in meeting security standards and regulatory requirements by ensuring that the website does not have known vulnerabilities.

Web development support

Software development in web development support involves creating and maintaining websites and web applications. Development is a process that creates growth, progress, positive change or the addition of physical, economic, environmental, social and demographic components. web development support plan includes designing the layout, ensuring the site is user-friendly, and implementing features that enhance functionality. Capturing all major earthwork, site engineering, and construction elements on a single plan helps keep the efforts of the engineers, architects, general contractors, and site developers aligned. Software development also involves troubleshooting issues, optimizing performance, and ensuring security. Web developers use programming languages like HTML, CSS, JavaScript, and frameworks like React or Angular to build responsive and efficient websites. To make your digital vision a reality, it’s essential to work with web developers with vast industry experience and a high skill level.

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E-commerce website support

An eCommerce website support plan is a comprehensive service package that ensures the smooth operation, security, and scalability of an online store. A properly maintained ecommerce site will always be available, reduce friction in the customer experience, and provide customers with quality functionality and a good user experience. It might include 24/7 technical support, regular security updates, performance optimization, data backups, software updates, content management, SEO monitoring, scalability planning, custom development, and compliance checks. Website maintenance and support plans deliver value every month. If you purchase a plan offering the minimum features, you’ll reap the benefits of having your site updated, monitored, and backed up. Keeping an eCommerce website maintained and updated not only provides a better user experience, it also protects the business from potential disasters. When an ecommerce store owner is busy running their business, website maintenance falls to the bottom of their to-do list. A maintenance plan simplifies the process and guarantees the work gets done. This plan helps maintain the website’s functionality, protect against cyber threats, enhance user experience, and support business growth. An ecommerce business is never completed. It should continue to evolve and iterate as a company grows and scales. Maintenance and support plans for ecommerce stores cover essential website maintenance. They often include priority access to developer support or a dedicated allotment of developer hours.

WordPress website support services

WordPress is one of the world’s most powerful and adaptable online content management systems. A robust support plan for your WordPress site ensures continuous, reliable operation and security. This includes 24/7 technical support, regular backups, and security monitoring to safeguard against data loss and cyber threats. Performance optimization and uptime monitoring guarantee a fast, efficient user experience. WordPress maintenance is a process that requires you to undertake several tasks which will help you optimize your site, keep it secure, and make it run like a well-oiled machine. WordPress maintenance checklist largely includes tasks like deleting out-of-date plugins, fixing broken links, upgrading WordPress, and more. At MAH support web company, we extend an unparalleled blend of professionalism and personalization to WordPress website maintenance. Trust in our seasoned team to deliver a sterling WordPress support service designed to keep your websites operating flawlessly around the clock. Whether you are running one simple informational WordPress site for your small business, multiple complex websites for a large enterprise, or a major e-Commerce operation, MAH support web can handle your needs while, Regular analytics and reporting provide insights into site performance, helping you make informed decisions. Once you are on board, our responsive customer service will make you feel like you have a dedicated webmaster.

Here are what might be included in wordPress website support services :

WordPress CMS update & plugin updates.

Changes related to images, content & content alignments.

Plugin errors, WordPress errors & database errors.

Header / footer layout changes & formatting.

Solution for menu setup, broken menu, menu layouts, broken links.

Responsive design & cross browser issues.

Issue related to all kind of payment gateways.

Setting up new features & tweaks to your business site.

WordPress business website/blog restoration via backup.

All kind of slider setup, slider editing, slider configurations and ...

Website Maintenance Support

Website Maintenance Support is the process of certifying that your website is in good functioning order. Choosing this service is a required aspect of maintaining the health and security of your website. Website maintenance by a team of web specialists is a key feature of ensuring the longevity and favorable condition of any online presence. Checking for and applying updates, monitoring reliability and cybersecurity, and are all examples of website maintenance services. The sort of site you have will control the more specific responsibilities needed. E-commerce websites, for example, have more advanced requirements than personal blogs. All actions for keeping a mindful watch on website bugs and fixing them as they are identified are included in webpage maintenance services. The goal is to keep the website up and running without any disruption to site speed or user experience. In a word, Website maintenance services are professional services for maintaining a site’s security and functionality. Most site maintenance services operate on a monthly basis. This service is essential for E-commerce website owners who want to keep-up their online fame, attract and retain customers, and be leading in their industry. Small businesses, E-commerce sites, Non-profit organizations and Large corporations with complex websites; These types of businesses are among the most groups that refer to us for website maintenance plan.

What are Website Maintenance Services?

  1. Regular Software Updates: Ensure that your website’s software, delete unused plugins, and themes are up-to-date to prevent security vulnerabilities and bugs. Software updates provide new and improved functionality while addressing existing issues, such as bugs and crashes.
  2. Security Scanning and Monitoring: Regularly scan your website for malware, viruses, and other security threats to prevent data breaches and hacking. It can be simply described as scanning the security of a website for either vulnerabilities or unwanted file changes.
  3. Performance Optimization: Optimize your website’s speed, loading times, and overall performance to improve user experience and search engine rankings.
  4. Backup and Recovery: Regularly back up your website’s data and files to prevent data loss in case of unexpected issues or errors. Optimizing your website’s speed is essential to ensure that your visitors have a smooth browsing experience.
  5. Broken Link Checking: Are broken links damaging your website’s rankings and usability? Identify and fix broken links to ensure that your website’s navigation and internal linking are working correctly.
  6. Technical Support: Offer technical support for web owners who need help with their website’s functionality, layout, or design. The goal of technical support is to guide the user through the steps required to fix a specific issue.